FAQ

What type of files does Custom Graphix Signworks, LLC recommend for flag printing?

We recommend Valid File Extensions – jpg | jpeg | png | gif | svg | psd | ai | eps | pdf

100% scale (full size output) at 100 dpi / 50% scale at 200 dpi or higher / 25% scale at 300 dpi or higher

10% scale at 600-1200 dpi.

Does Custom Graphix Signworks, LLC offer guarantee on color matching?

We print with CMYK color profiles, and we make sure our printers are maintained and calibrated. This is

to make sure our printers are printing colors accurate as possible. But we do not offer guarantee on

color matching.

What is the production time, after my order is placed?

Our production time is normally one to two business days after your order is places and artwork is

approved. For larger orders please allow us up to 5 business days or longer. For details please call us 1-

888-439- 2695 or email sales@customgraphix.net

If I don’t have the design, does Custom Graphix Signworks, LLC offer design services?

Yes we do. No design, no problem. Just click on LET US DESIGN and provide necessary information. Our

graphics designers will come up with a proof for your approval before flag or flags are printed.

Once I receive the proof of the design, what if I don’t like it?

Our graphics designers are here to help you, and make any necessary changes to your design until you

are 100% satisfied with your design.

After submitting my artwork, and if there is a problem, will you call me?

Yes. Our production time will notify you before production, if we notice a problem with your artwork.

Does Custom Graphix Signworks, LLC offer online design studio and predesigned flag templates?

Yes. We have over 100 predesigned templates in many different business categories. You can also use

our online design studio to make any changes to the template you choose.

How many colors can I include in my design for flag printing?

Custom Graphix Signworks, LLC doesn’t have limit on colors, so please be creative with your design and

you can include photographs.

Do you offer double sided feather flags?

Yes. We offer single and double sided, 20 different styles and sizes, XL to small type of flags.

Are feather flags easy to install?

Yes. Our flags come with all of the necessary hardware for installation. All of the flags will come with a

spike for ground installation. If you are setting your flag on concrete or other hard surface, you can

order our cross base. Please see our FLAG HARDWARE selection.

Does Custom Graphix Signworks, LLC have minimum order on flags?

No minimums. You can order only one flag if you like. But keep in mind; you do get better pricing on larger quantity.

I would like to order 100 or more feather flags. Do I get better pricing?

Yes, please call us Monday to Friday 8:00am to 5:00pm 1-888- 439-2695 or email

sales@customgraphix.net and we will give you an estimate with available discounts.

What payment options does Custom Graphix Signworks, LLC accept?

We accept Visa, MasterCard, American Express, Discover, and PayPal. For large order and to pay with a

check please call 1-888- 439-2695 or email us sales@customgraphix.net

Can I cancel my order?

Yes you can, but cancellation has to be performed the same the order was placed. Since we have fast

production time, once the order comes in we are working on your order the next day. That’s why it’s

very important to cancel you order the same day.

What material are flags made from?

Our flags are digitally printed with no limit on colors on 4 oz. Polyester flag material.

Is it ok to wash the flag if it gets dirty?

Yes, our 4 oz polyester flags are washable. Please make sure flags are 100% dry before rolling the flag for

storage or reuse.

What is Custom Graphix Signworks, LLC policy on returns?

We guarantee your satisfaction 100% . We guarantee that your product will arrive without defect to the

print or hardware. If you receive any item that is damaged, we will replace it or give you a 100% refund.

Please remember you MUST REPORT ANY DAMAGE OR DEFECT TO US IN 1 DAY AFTER YOU RECEIVE

YOUR ORDER.

Do you offer warranty on the flags?

We are very confident in quality of our flags, hardware, printing, and we are very confident that you will

be happy and impressed with our finished product. At this time we do not offer any kind of warranty

on hardware or printed flags.

I have the flag, can I order only the flag hardware?

Yes you can. We offer hardware only for purchase. Please see our FLAG HARDWARE selection. You can

also order different type of bases, carrying bags, pole sets, and adjustable pole sets.

Can I upgrade for faster shipping?

Yes. Please call us 1-888- 439-2695 or email sales@customgraphix.net so we can make any necessary

changes for faster shipping.

For any other questions please call us Monday to Friday 8:00am to 5:00pm 1-888- 439-2695 or email us

sales@customgraphix.net

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